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Autor Hilo: Oh Mummy Genesis (hilo oficial). (Leído 96349 veces)

kaikin

  • Humano
  • Mensajes: 3
Ayer me llego a casa el paquete!!!

Ahora a sacar tiempo para probar los dos juegos.

Gracias Men_drugo por tu ayuda.

Salu2!!

Zebbe

  • Humano
  • Mensajes: 7
Señor Gatts: A reply please, I'm very eager to know about my game. Muchas gracias! :)

Gatts

  • Administrador
  • T-600
  • Mensajes: 1 536
Sorry Zebbe !

In a while you Men_Drugo answers!

Thank you very much for your patience!

108 Stars

  • Humano
  • Mensajes: 16
Friends, please hurry.
I wrote e-mails and tried Skype on an urgent matter but don't get replies from you again. :( I know you're busy, but when I see you are online and are on Skype but just don't answer that's unnecessary.

I wanted to go to customs today, but since the problem we spoke about was still unsolved I sent in the papers to them via snail mail... so it will take a few more days, but the day the postman is at my door (Saturday or next week probably) I will have to pay the 19% custom fees.

Please take my problem serious and hurry... :(
última modificación: 17 Enero 2013, 03:41:48 por 108 Stars

Albert

  • Administrador
  • T-600
  • Mensajes: 3 540
@108 Stars: Check your e-mail friend, all is ready :)

@Zebbe: Your order was sent 12 days ago, and arrived in Sweden yesterday 16th. You have the tracking number in a MP. Please, the next time mark your country in the order. If you select "Spain" the costs are cheaper, but we can't send from Spain and lose a lot of money :(

Thanks for your patience and support.



roberam

  • Humano
  • Mensajes: 3
Ya llegaron mis juegos! :D Los he probado en mi nomad y van de lujo!!

Gracias a todos!

108 Stars

  • Humano
  • Mensajes: 16
Hello friends!

Thanks for the help. :)

Now, about the whole thing with shipping from China/selecting the correct country when buying etc..

What do you think about putting up English versions of the product pages? English text and a little  FAQ where people see that their games are shipped from China and not from Spain. You can put it in bold letters so people see it.

The thing is people got confused this time; I think 99% of us expected shipping from Spain. Shipping from China is okay too, but you have to know it first; in my case I would not have made the big order for other people too, because a single game can go through customs with no fees often, but the big box is over the value limit and never gets through customs for free. Especially with mail from China, big parcel is always controlled because of all the bootlegs from there.

So it's just good to know so your customers can plan in advance. And you don't have trouble afterwards. :)

Retro fans all over the world want to support 1985alternativo; delays etc are always okay, like I said: I worked on Pier Solar for MD, and we delayed for 2 years! But people never asked their money back, maybe 5 out of 2000 did because we always posted what was going on and why we are late etc.

Another suggestion: Am I correct that the boss of fase bonus is also leader of 1985alernativo? Because my Payment went to fase bonus. That's how I found this forum, when I got no reply to my e-mail I looked at my PayPal account and saw the name "fase bonus", Google did the rest.
But it's all in Spanish.

How about you add a dedicated 1985alternativo-section to the fase bonus forums? You can make this section in English and link from the alternativo website to it, so customers can post their questions here. It's good there is an official "Oh Mummy Genesis" thread, but it's not good that many fans don't know about it. :) So hard to find. And for every game you do you can make a new thread in that section.

Communication is key, and people get afraid when they send someone money and after 3 months they can't get it back from PayPal and nobody answers. A forum would help for that matter. :)

Zebbe

  • Humano
  • Mensajes: 7
@Zebbe: Your order was sent 12 days ago, and arrived in Sweden yesterday 16th. You have the tracking number in a MP. Please, the next time mark your country in the order. If you select "Spain" the costs are cheaper, but we can't send from Spain and lose a lot of money :(

Thanks for your patience and support.

I got the game today, I'm very glad! You've done a great job!

I replied to your PM about the additional shipping cost.

soni

  • Humano
  • Mensajes: 2
Hola, he intentado contactar para saber si me pueden facilitar un seguimiento sobre mi juego porque no me llega, pero nadie me responde, a dónde debo de dirigirme para tener noticias? un saludo.

Gatts

  • Administrador
  • T-600
  • Mensajes: 1 536
Hola Soni!!

Lo primero,pedirte que leas el hilo para que veas todas las explicaciones en lo referente al Oh Mummy Genesis y sobre lo del correo,que esta saturado.

Has venido al sitio indicado,este es el hilo oficial,por que Fasebonus y 1985Alternativo es basicamente lo mismo.

En nada Men_drugo se pondra en contacto contigo para facilitarte toda la informacion!
Para cualquier cosa,dudas o informacion ya sabes por donde pasarte.

Muchas gracias por la compresion y sentimos las molestias.
última modificación: 18 Enero 2013, 18:00:58 por Gatts


adamc89

  • Humano
  • Mensajes: 2
Hi there,

I ordered 2 copies of the Oh Mummy mega drive game over 3 months now and I have received no reply to my emails, I would just like to have some sort of update on my order and when I can expect it to arrive?

Also I have been trying to find some empty mega drive games cases to replace my old ones and I'm having difficulty tracking somewhere down that sells them, can you please tell me where you got the cases from for your Oh Mummy Game?

Thank you
Adam

____________________________________________

Hola,

Pedí dos copias del juego Oh Mummy mega drive más de 3 meses y no he recibido respuesta a mi correo, me gustaría tener algún tipo de actualización de mi orden y cuando puedo esperar a que llegue?

También he estado tratando de encontrar algunos juegos de Mega Drive vacías casos para reemplazar mis viejos y estoy teniendo dificultad para el seguimiento de algún lugar que los vende, ¿puedes decirme de dónde sacaste los casos para de su juego Oh Mummy?

¡gracias
Adán

kiketonto

  • Humano
  • Mensajes: 4
Hola. Vengo aquí desde el hilo de Oh Mummy Genesis de EOL. Allí comentan que igual por aquí tengo la suerte de recibir respuesta por parte de los creadores del juego.
No sé qué tipo de contacto tenéis con ellos (1985alternativo) ni si sois vosotros los creadores, pero necesito una respuesta ya.
¿DONDE ESTA MI JUEGO?
Pagué vía Paypal el juego el pasado 12 de Julio y desde entonces sigo esperando viendo que mucha gente lo recibe (sobre todo en EOL, que es de donde procedo) pero, ni tengo respuesta vía 1985alternativo, ni otra vía que ha sido enviar MP en EOL a pocket_lucho que me comentó que os pondríais en contacto conmigo y ésto último ha sido en 2 ocasiones en el último mes, el día 8 la primera y el pasado 14 la segunda.
Creo que oportunidad de contestar ó poneros en contacto con vuestro clientes, habéis tenido.
Espero respuesta.

Gatts

  • Administrador
  • T-600
  • Mensajes: 1 536
@Soni

Puedes pasarme tu correo por MP?
Esta fin de semana Men_Drugo ha estado ausente por motivos personales,esta misma noche mira tu pedido.

@kiketonto

Hola kiketonto,lo primero de todo si quieres saber que ha pasado con el Oh Mummy Genesis,te invito a que leas los comunicados oficiales que se han hecho en este hilo,tanto por mi como por Men_Drugo.

Se ha dicho por activa y por pasiva que el correo esta saturado y que este es el HILO OFICIAL,por mucho que le pases tu correo a Pocket_lucho es una unica persona la que se puede ocupar de contestar.

Por ese se abrio este HILO OFICIAL,creo que Pocket ha dicho a mas de uno que se pase por aqui,por que somos tres gatos para hacer todo y aqui podemos contestaros los tres.

Te digo lo mismo que a @soni,pasame tu correo y esta noche te mira Men_drugo tu pedido.Pero si ves los comunicados,ya decimos que no tenemos un almacen para guardar todo,y que nos vienen el material por oleadas,tal y como lo recibimos los vamos despachando.
Estamos a la espera de recibir mas unidades para poder enviarlas.

Asi que repito,si quieres saber del juego o preguntar alguna cosa,pasate por aqui.
Una ultima cosa sobre ponernos en contacto con nuestros "clientes",como puedes ver,en este hilo se ha contestado a todo el mundo con toda la prontitud posible y se han comprobado todos los pedidos que la gente ha hecho.

Gracias por todo y sentimos mucho las molestias ocasionadas.



Gatts

  • Administrador
  • T-600
  • Mensajes: 1 536
@108 Starts

Hello, use Google traslator for the answer:-D

What of China, we have to look several things on that.
One thing that has happened to us a lot is that many people put that they ask from Spain, where they are not and it costs us more money to send.

We appreciate the support of the people, we are few people with a lot of work ahead and we have many things to do, including what you have you comment on a thread in English.

Yes, basically 1985Alternativo Fasebonus and have the same people working.

We understand the distress of the people, but we have been overwhelmed with such order, as we have done for you, we are working to fix all this.

You like this game?
A greeting!

@Adamc98

Hello! You can spend your email by private message?
We look at your order ASAP.
What has happened to us is that we have been overwhelmed by both asked, few people behind us and we are working 1985Alternativo as fast as possible to fix the situation.

Thank you very much for your support and compression!